Putnam County E911 Addressing

Venessa Thompson

911 Coordinator


Address & Office Hours

Address: 2509 Crill Avenue
Suite 300
Palatka, FL, 32177
Hours: Monday – Friday, 8:30am – 5:00pm

Contact Information

Main Office: (386) 329-0381
Fax: (386) 329-1213


911 Coordinator

Venessa Thompson

Office Phone: (386) 326-2718
Email: venessa.thompson@putnam-fl.com

911 / GIS Technician

Vincent Oliver

Office Phone: (386) 326-2715
Email: vincent.oliver@putnam-fl.com


How to Display Your Address

The 911 address numbers must be affixed to the front of the structure, preferably near the main entrance. Note: if the structure’s address display is not visible from the street, the address number should also be displayed near where the driveway meets the street. This address display can be affixed to a structure with a contrasting background (e.g., post, wall, or fence), so they are clearly visible from the roadway on which the building is addressed. For properties with multiple addresses (i.e., Units, Apartments, Suite, etc…), the posted address may be abbreviated. Example: 300 Main St, Unit 21 = 300-21.
Click here for the Putnam County Street Naming and Addressing Policy.
Address Number Examples


Prepaid and Non-activated Cell Phones

Did you know that by keeping old phones charged you can use them to call 9 1 1 even if it is not activated? Non-activated cell phones do not have a service contract nor an assigned provider. Prepaid has an assigned provider but no contract. Be aware when using a phone without a service contract (non-activated and prepaid), if the call gets disconnected, YOU MUST redial 9 1 1. Pre-paid and non-activated cell phones do not provide the call taker with your phone number.
Remember — do not hang up until the 911 call taker says it is ok to hang-up.


VOIP Phones

What is VoIP?
911 has the ability to identify phone service through an internet service provider. This service is known as VoIP (Voice over Internet Protocol). Names also referenced are: Broadband Phone, Voice on the Net(VON), Cable Phone, Digital Telephone or Net Phone, among others.
But like any new technology, VoIP doesn’t come without a few kinks. Before you take the plunge review these tips and precautions to help ensure your transition to VoIP doesn’t leave you wishing you hadn’t changed from traditional service.
You can reach assistance by dialing 911 on most VoIP phones. However, there are differences between VoIP 911 and traditional 911 services. It is important to familiarize yourself with these differences. Click the “read more” link below for tips on how VoIP and 911 services work together.


Be Aware, Be Prepared

Give as much information as possible:
Where is the emergency?

Clearly describe what has taken place:
What is the emergency?

Where is the emergency?

Exact street name and address number
City name
Closest intersections
Your cell phone number
Highway name and direction of travel
Nearest Mile marker or Exit number
Closest Business or Landmark Names
Does the scene need to be secured by law enforcement?

Where is the emergency?

What is on fire?
Closest intersections
Is the person visibly injured?
Is the person conscious and breathing?
How many victims are there?
Closest Business or Landmark Names
If reporting a crime, vehicle and suspect descriptions are important

The PSAP that answers the call may not be the center that services the area from which you are calling. For this issue the wireless 911 call must be transferred to the correct PSAP.
Do not become irritated if you are requested to repeat information you may have already given. Remember, you want the call taker to know as much about your location and incident as possible so they can help YOU.


Wireless vs Landline

911 Callers be aware of differences when using a cell phone versus a land-line phone
Wireless phones do not work the same as wired/land-line phones. When 9 1 1 is dialed from a cell phone the number and location are not automatically transmitted to the 911 Public Safety Answering Point (PSAP). A cell phone 911 call is transmitted to the nearest cell tower. The cell tower then sends that call via land-line to the designated PSAP for that cell tower area.
Remember — do not hang up until the 911 call taker says it is ok to hang-up.
Lost response time can present life-threatening problems if the caller is unable to communicate where they are or where the emergency is. Not all wireless 911 calls can provide location information promptly and sometimes not at all.


911 Helpful Hints

  • Learn the non-emergency telephone numbers to reach help in your area.
  • Refrain from programming your phone to automatically dial 911 when one button is pressed.
  • If your wireless phone came with a pre-programmed, auto-dial 911, disable it.
  • Activate your GPS location feature.
  • Lock your keypad when your phone is not in use to avoid accidental 911 calls.
  • It is important to remain calm while on the phone so that the call taker can understand you.


E911 Documents • Forms • Policies




911 Street Atlas

Putnam County 911 Street Atlas

Putnam County, Florida BOCC Facebook link